DEAR HARRIETTE: I'm having trouble communicating with one of my co-workers. It seems as though we bump heads about the smallest issues. I try to see his point of view on things, but most times his logic just doesn't make sense to me. How can I be more open to understanding his way of doing things? – Co-Worker Issues
DEAR CO-WORKER ISSUES:
This is where the power of active listening and observing com…