Nps and pas makes difference in rural communities

Hello, dear readers, and (yes, it’s mid-February) happy 2020. We hope the new year is treating you well. You’ve filled our mailbox with some very interesting questions and quandaries, including how to follow through on New Year’s resolutions. We look forward to tackling that topic — and many more of your questions — in the coming months. Meanwhile, onward to your most recent thoughts, tips and sug…