Service Manager Jake Gutermuth stays busy at McKinsey Motors, the Ford dealership on U.S. Highway 183. “The morning rush is usually the craziest part, when everybody shows up at once,” said Gutermuth.
As a service manager, Gutermuth provides customer service, creates, prioritizes, and delivers tickets to technicians, and handles warranties, recalls, and approvals. “I kind of just make sure the shop…